Return / Refund Policy

Return / Refund Policy

We want customers to receive their Saloka Pure orders in good condition and as described. Return, replacement and refund eligibility may depend on the product and reason for the request.

Eligible Issues

Please contact us if you receive:

• A damaged product
• An incorrect product
• A product missing from your order
• A product with a significant manufacturing or quality issue

Reporting a Problem

Customers should report an eligible problem within a reasonable period after delivery. Please provide the order number, a description of the issue and clear photographs or video where necessary.

Return Eligibility

Where a return is approved, the product should generally be unused, in appropriate condition and, where applicable, in its original packaging with accompanying items.

Non-Returnable Products

Certain products may not be returnable for hygiene, safety, consumable, personalized or other legitimate reasons unless they were delivered damaged, defective or incorrectly.

Refunds

Approved refunds will normally be processed using the appropriate available method after review of the request and, where required, receipt or verification of the returned product.

The time taken for a refund to appear may depend on the bank, card issuer, payment gateway or original payment method.

Shipping Charges

Original or return shipping charges may not always be refundable unless the return results from an error attributable to Saloka Pure.

Order Cancellation

Cancellation requests should be submitted as early as possible. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Contact Us

For a return, replacement or refund request, please contact Saloka Pure with your order details through the support information available on our website.